Privacy Policy

LINIA ("we", "our", or "us") is operated by the owner of linia.my. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our queue management platform ("Service"), in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Who This Applies To

This policy applies to:

• Business operators who register and manage a LINIA account (Standard or Premium plan subscribers, or free Basic users).
• End customers who scan a QR code and join a queue through LINIA.

2. Personal Data We Collect

From Business Operators

• Name, email address, and contact details provided during registration
• Billing and payment information (processed securely via our payment provider)
• Business name, shop details, and branding preferences
• Usage data and platform analytics

From End Customers (Queue Users)

• Browser-based push notification token (to send queue alerts)
• Queue activity data (join time, call time, wait duration)
• Device type and browser information
• If you subscribe to Standard or Premium: customer visit history may be stored in your shop's customer database

We do not require customers to create an account or provide their name or email to join a queue.

3. How We Use Your Personal Data

We use collected data to:

• Operate and deliver the LINIA Service
• Send web push notifications to customers when it's their turn
• Provide staff dashboards, analytics, and reporting to business operators
• Process payments and manage subscriptions
• Improve platform performance and features
• Respond to support requests
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under the PDPA 2010, we process personal data on the following grounds:

• Consent, customers consent to push notifications when prompted by their browser
• Contractual necessity, to deliver the Service to registered business operators
• Legitimate interests, platform analytics and security monitoring
• Legal obligation, where required by Malaysian law

5. Data Sharing and Disclosure

We may share your data with:

• Payment processors (e.g. Stripe or equivalent) solely to handle billing
• Cloud infrastructure providers hosting our platform (data may be stored outside Malaysia; we ensure adequate safeguards are in place)
• Law enforcement or regulatory bodies if required by applicable law

We do not share customer queue data with any third party for marketing purposes.

6. Data Retention

7. Your Rights Under PDPA

As a data subject under the PDPA 2010, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for push notifications (via your browser settings at any time)
• Request deletion of your data (subject to legal retention requirements)

To exercise your rights, contact us at the email below. We will respond within 21 days.

8. Cookies and Local Storage

LINIA uses browser local storage and session cookies to:

• Maintain your queue session
• Enable push notification delivery
• Remember your browser preferences

No cross-site tracking cookies are used.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no system is 100% secure, please contact us immediately if you suspect a data breach.

10. Children's Privacy

LINIA is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered business operators of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your PDPA rights:

• Email: support@redza.net
• Website: https://linia.my
• Address: Kuala Lumpur, Malaysia

This Privacy Policy was prepared for LINIA, a product of redza.net.